Contact Us
Questions, support requests, partnership ideas, or feedback — pick the channel that fits, and we'll get back to you.
Best ways to reach us
General Support
For account issues, billing, refunds, bugs, or questions about products. We aim to respond within 24–48 hours on business days.
Legal & Privacy
Privacy requests, GDPR/DPDPA inquiries, DMCA notices, FTC compliance questions, and other legal matters.
Partnerships & Affiliates
Joint ventures, affiliate program enquiries, podcast or interview requests, and bulk-license discussions.
In-App Support
Logged-in members can raise a ticket or chat with Elina (our AI assistant) directly from the dashboard for the fastest help.
Response Times
- Standard support: 24–48 business hours.
- Urgent issues (account locked out, payment failures, suspected fraud): we prioritise these and usually respond within a few hours.
- Refund requests: processed within 3–5 business days of approval.
- Legal & compliance: within 30 days, sooner where required by applicable law.
Please include your account email, order ID (if applicable), and a clear description of your question or issue. The more context you give us up front, the faster we can resolve it.
Before You Email
Many common questions are already answered in:
- Our Support Centre with per-engine help docs;
- The FAQ on the main site;
- Our Terms, Privacy Policy, and other legal pages.
Business Information
The Elite Engines
Email: support@theeliteengines.com
Website: theeliteengines.com
Operating from: India