Frequently asked questions
Short answers to what sellers ask most. Each one links to the full article.
Does Elite Store take a cut of my sales?
No. TEE takes 0% commission on the Free plan and on Pro. You only pay your payment company’s normal fees. Read more →
When do I get paid?
Each sale is paid straight into your own Stripe, PayPal, Razorpay or Coinbase account. That company pays out to your bank on its own schedule. TEE never holds your money. Read more →
Is the Free plan really free?
Yes. Up to 3 products, 1 checkout add-on and standard themes, with no card needed. Read more →
How much is Pro?
$17 a month or $147 a year. It is included with DPE Pro, DPE Monthly, DPE Everything and an active TEE membership. Read more →
What happens to my products if I go back to Free?
Nothing is deleted. Extra products are hidden from your public store and premium looks fall back to standard ones. Read more →
Which payment methods can buyers use?
Cards, Apple Pay and Google Pay (Stripe), PayPal, UPI and Indian cards (Razorpay) and crypto (Coinbase Commerce), depending on what you connect. Read more →
Do buyers get an email with their download?
Yes, when “Email the buyer their download” is on in Store settings → Notifications. They also see the link on screen after paying. Read more →
How long do download links last?
48 hours, and each file can be downloaded up to 5 times. With “My purchases” on, buyers can sign in and download again. Read more →
How big can my files be?
Up to 100MB per file. Put several files in one ZIP. Read more →
Can I change my store link?
Yes, once every 30 days. Your old link stops working straight away. Read more →
Can I sell courses, calls and webinars?
Yes, on Elite Store Pro. Read more →
Is Instagram auto-DM available?
Not yet. It is listed in All Pro Apps as “Coming soon” and can’t be connected yet. Read more →
How do refunds work?
Click Refund on the order in Orders. Stripe, PayPal and Razorpay refunds go back automatically. For crypto or refunds done elsewhere, use “Mark as refunded”. Read more →
Can I sell in rupees?
Yes. Price in INR, or add a ₹ price for Razorpay/UPI under More options. Read more →
Where is my store dashboard?
At store.theeliteengines.com/elite-store. Sign in with your TEE account. Read more →