Refund an order
Refund a paid order from Orders. The money goes back through Stripe, PayPal or Razorpay and the download link stops working.
- Go to Orders.
- Find the paid order and click Refund.
- Check the amount (it includes any add-on) and confirm.
For Stripe, PayPal and Razorpay the money goes back through that company. The buyer’s download link stops working and any affiliate commission is cancelled.
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Refunded somewhere else, or paid with crypto? Use Mark as refunded so your orders stay correct.
Incomplete orders are checkouts that were started but never finished. No money was taken and nothing is owed.
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Questions? Email support@theeliteengines.com.